Hood, Mike; Maxwell, W. Pearl; Runyan, John (2001, AQP)
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Mike Hood wants to know how to keep employees motivated through a small business' restructuring and downsizing efforts. According to W. Pearl Maxwell, the employees will need to receive open and honest information that makes them feel appreciated and lets them know what's taking place. Their morale will depend on an understanding of the company's vision so that they don't consider the restructuring exercise a reaction to uncertainty. The provision of outplacement services will let them concentrate on the firm's needs rather than their own anxieties. John Runyan recommends that senior leaders listen to the employees' concerns and provide them with clear and accurate information, including the company's realistic prospects and anything they can do to improve their own situations. Runyan also expresses the hope that Hood does not intend to keep his company's employees working until the last possible moment and then lay them off with few rewards for their efforts.