Samsung Uses Six Sigma To Change Its Image

Article

Yun, Jong-Yong; Chua, Richard C.H.   (2002, ASQ)   Samsung Electronics Co., Seoul, Korea; Juran Institute Inc., Wilton, CT

Six Sigma Forum Magazine    Vol. 2    No. 1
QICID: 18622    November 2002    pp. 13-16
List $10.00
Member $5.00

FOR A LIMITED TIME, ACCESS TO THIS CONTENT IS FREE!
You will need to be signed in.
New to ASQ? Register here.

Article Abstract

Since it was founded in 1969, Samsung Electronics Co. (SEC) has used a number of quality tools and techniques for process and product improvement. Six Sigma has recently been added to upgrade these techniques and improve SEC's competitive position in world markets. As a foundation for Six Sigma, SEC focused on developing its internal resources to put innovation first in the development, design, manufacture, and marketing of its products and the growth of its employees. The Juran Institute provided training for management, Champions, and other employees responsible for deployment planning. Over the past two years Six Sigma projects have contributed to an average 50 percent reduction in product defects and have played a major role in SEC's recent growth. As the SEC example shows, Six Sigma is making an impact in a wide range of new functions and processes, including transactional activities.

Keywords

Product quality,International case study,Innovation,Globalization,Change management,Business process reengineering (BPR),Quality Improvement System (QIS),Six Sigma


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.