Paper Organizers International: A Fictitious Six Sigma Green Belt Case Study. I

Article

Rasis, Dana; Gitlow, Howard S.; Popovich, Edward   (2002, Marcel Dekker, Inc. and ASQ)   Agilent Technologies, Northglenn, CO; University of Miami, Coral Gables, FL; Sterling Enterprises International, Inc., Boca Raton, FL

Quality Engineering    Vol. 15    No. 1
QICID: 18584    September 2002    pp. 127-145
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Article Abstract

[This abstract is based on the authors' abstract.]

To clarify the concept and structure of a Six Sigma project, the authors present the first part of a hypothetical Six Sigma project at the Green Belt level. The focus of this section of the case study is on the Define and Measure phases in the define-measure-analyze-improve-control (DMAIC) method for process improvement. The study details preparing a business case with a project charter, the suppliers-inputs-process-outputs-customers (SIPOC) analysis, and Voice of the Customer analysis, and the measurement phase involving critical-to-quality (CTQ) variables, Gauge R&R studies, and developing CTQ baselines.

Keywords

Case study; Gage Repeatability and reproducibility studies (GR&R); Voice of the customer (VOC); Six Sigma; Supply chain management; Process management


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