Sharp, John M. (2002, QMD) Tyco Electronics Corporation, Harrisburg, PA
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[This abstract is based on the author's abstract.]
Tyco Electronics Corporation was recommended for approval to both ISO 9001:2000 and TL 9000 Release 3.0 in June of 2001. It was the first company in the world to achieve both certificates at the same time, and represents the largest multi-site organization certified to TL 9000. The new requirements of TL 9000 and ISO 9001:2000 are reviewed, and a four-phase implementation plan to be utilized for transitioning from the ISO 9001:1994 Quality Management System to the new requirements is described. The four-phase approach - Start-Up, Development, Implementation, and Registration/Improvement - could be utilized by most organizations to achieve TL or ISO 9001:2000 registration.
Continuous improvement (CI),Customer satisfaction (CS),Certification,Process management,ISO 9000