Lopez-Fresno, Palmira; Fernandez-Gonzalez, Fernando (2002, QMD) Spanair, Palma Mallorca, Spain; QmB, Asturias, Spain
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[This abstract is based on the authors' abstract.]
Dealing with separate management systems covering different issues and ensuring that they align with the organization's strategy has proved difficult. The need for an Integrated Management System has arisen in recent years, particularly as a result of the decisions to implement environmental management systems and/or occupational health and safety management system in addition to a quality management system. The concept of integration and how it can be implemented in the organization is analyzed. The experiences of two different small and medium-size companies that achieved different results after the implementation of an Integrated Management System are chronicled.
Case study,Commitment,Total Quality Management (TQM),Management styles,Continuous quality improvement (CQI)