On Leadership


Phillips-Donaldson, Debbie   (2002, ASQ)   American Society for Quality

Quality Progress    Vol. 35    No. 8
QICID: 18215    August 2002    pp. 24-25
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Article Abstract

In June 2002, more than 200 industry experts and academic leaders convened at the University of Minnesota's Carlson School of Management Juran Center for Leadership in Quality to hear Joseph M. Juran, U.S. Secretary of the Treasury Paul O'Neill, and others air their views on quality and leadership. Jim Buckman, co-director of the center and organizer of the event, called attention to the disturbing failure of U.S. organizations and universities to champion the goals of world-class excellence. Juran himself noted that the impasse is due largely to skepticism on the part of company executives who believe they can lead their companies to quality without becoming personally or deeply involved. To break this impasse, Juran proposed research to identify and highlight results of quality leadership and proven methods for attaining it, greater involvement from business and the media, and an expansion of academia's role. Like Juran, Secretary O'Neill has a trilogy, but his focuses on people and leadership. People want to make a contribution and be noticed when they do, he pointed out. Leadership is about creating positive change.


Upper management,Juran, Joseph M.,Juran Institute,Change management,Quality improvement (QI),Leadership

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