Creating Integrative Solutions in Conflict Episodes

Article

McNary, Lisa; Gitlow, Howard   (2002, ASQ and Marcel Dekker, Inc.)   LaGrange College, LaGrange, GA; University of Miami, Coral Gables, FL (hgitlow@miami.edu)

Quality Engineering    Vol. 14    No. 4
QICID: 18207    June 2002    pp. 579-586
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Article Abstract

[This abstract is based on the authors' abstract.] A review of the literature on conflict management is presented. An operational enhancement to the construction of an integrative solution during a conflict episode is accomplished by redefining stakeholder aims and/or belief systems.

Keywords

Human relations,Conflict resolution,Collaboration,Stakeholders


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