Henning, Joel (1997, AQP)
- Journal for Quality and Participation Vol. 20 No. 6
- QICID: 17690 November 1997 pp. 32-36
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My worst fear is that customers will given a choice - and that they won't choose me. Sound familiar? Joel Henning offers some sage advice: Having faith in what you offer gives true meaning and decides the success of your work.
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