Destination: ISO 9001


Shipley, David   (2002, ASQ)   Nucor: Vulcraft Group-Norfolk Division, Norfolk, NE

Quality Progress    Vol. 35    No. 3
QICID: 15359    March 2002    pp. 32-39
List $10.00
Member $5.00

You will need to be signed in.
New to ASQ? Register here.

Article Abstract

When in 1999 Nebraska manufacturer Nucor Corporation announced that it would require each of its Vulcraft divisions to achieve ISO 9001 certification, the Norfolk Division had two paths from which to choose. They decided that rather than wait until the ISO 9001:2000 standard was finalized, they would develop an ISO 9001:1994 compliant system while addressing the requirements of the new standard. This strategy would allow the company to develop their quality management system (QMS) without delay. Using a distinctive method of system formatting to develop its QMS, it became apparent that an activities and processes system based on a business model would make provision for future integration of support functions. Cross-referenced matrices of the two standards allowed construction of a system based on the plan-do-check-act (PDCA) model. The system was deployed after final approval by management. Deviating from the traditional path caused some discord, but when other Vulcraft divisions began critical assessment of what the Norfolk Division had accomplished, they knew they had taken the right path. A sidebar reproduces Robert Frost's poem The Road Not Taken.


Business plans,Case study,Certification,Quality management system registration,Customer focus,ISO 9000,Plan-Do-Check-Act (PDCA) cycle,Continuous quality improvement (CQI)

Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.