A Message for Everyone

Article

Whitacre, Teresa A.   (2001, ASQ)   CTP Carrera, Latrobe, PA

Quality Progress    Vol. 34    No. 11
QICID: 15186    November 2001    pp. 31-33
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Article Abstract

Here's how to get everyone in your organization to see why quality is part of his or her job. Regardless of what industry an organization serves, there is one common element - the customer. Everyone in the organization, from hourly employee to senior executives, should know the customers and what they consider important. By placing oneself in the customer's position, it can be seen that anything can happen when quality thoughts and attitudes are not part of all work. Attitude is definitely important when it comes to doing a quality job, and the wrong attitude can lead to a host of problems. Quality is everyone's job.

Keywords

Customer focus,Customer satisfaction (CS),Quality philosophy,Quality awareness,Employee involvement (EI)


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