A Road Map to Six Sigma Quality

Article

Gross, John M.   (2001, ASQ)   GCX Automotive

Quality Progress    Vol. 34    No. 11
QICID: 15185    November 2001    pp. 24-29
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Article Abstract

Many business executives interested in trying Six Sigma Breakthrough Strategies fail to realize that to be successful Six Sigma programs must become cultural revolutions that involve every member of the organization. What is needed is a road map that provides a structured approach to implementation, sets up a timing plan so executives can shape their expectations of the program's return on investment, and shows everyone in the company that Six Sigma quality can be achieved. Once a company decides to proceed with Six Sigma, an implementation team of company associates and outside consultants can begin development of a road map that addresses training, required resources and tools, performance goals for company managers, and expectations for the people trained in Six Sigma techniques. In addition, the road map needs to address rollout and buy-in by the company's managers. Without senior management support, Six Sigma will become just another training program. By taking the time to plan and implement a road map, companies can achieve a successful and profitable Six Sigma program while avoiding a potentially costly trip to the "fad of the month graveyard." While primarily focused on larger companies that intend to implement internal training, a sidebar article explains how smaller companies can implement Six Sigma.

Keywords

Cultural change,Leadership,Six Sigma,Quality system,Upper management,Quality management (QM)


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