Demystifying ISO 9001:2000

Article

Ketola, Jeanne; Roberts, Kathy   (2001, ASQ)   Pathway Consulting Inc., www.inanutshellproductions.com; Sunrise Consulting Inc., www.inanutshellproductions.com;

Quality Progress    Vol. 34    No. 9
QICID: 15155    September 2001    pp. 65-70
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Article Abstract

Because section 6 of the new ISO 9001:2000 standard extends resource management coverage to new areas such as competence and infrastructure, the section is a challenge for many organizations. The section also adds requirements related to resources for improving the effectiveness of the quality management system, enhancing customer satisfaction, and determining competency of personnel, infrastructure and the work environment of the organization. Organizations should think of these requirements in the context of resources that need to be managed. This first part of a two-part article focuses on clause 6.2, the human resources clause that covers determining competency needs and evaluating actions for effectiveness. Key differences of the revised standard specifically extend the requirement for resources to include: (1) People are competent rather than qualified, as determined by the organization. (2) Organizations must provide training or other actions to satisfy competency needs. (3) Personnel must be aware of the relevance on importance of their activities and how they contribute to the achievement of the quality objectives. (4) Training records have been expanded to include education, skills, and experience. Determining competencies and evaluating actions for effectiveness will require some thought as to how the current system is capturing this type of information. Many organizations may already be meeting the requirements and may only need to modify what they already have in place. Others need to look beyond training to improvement of resource management within the organization to ensure its effective operation.A sidebar article gives an overview of all five key subsections of section 6.

Keywords

Core competencies,Employee involvement (EI),Quality management (QM),ISO 9000:2000,Quality management system registration,Human resources (HR)


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