Tap into Quality

Article

Hodlin, Steven F.   (1988, Marcel Dekker, Inc. and ASQC)   Penril Datacom, Gaithersburg, MD;

Quality Engineering    Vol. 1    No. 2
QICID: 15059    October 1988    pp. 127-134
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Article Abstract

[This abstract is based on the author's abstract.]

A quality incentive program providing a participatory structure and teamwork approach to a firm's efforts in eliminating defects can be a valuable investment. A quality incentive process implemented by a major computer manufacturer is described. The process resulted in a 72-percent decrease in defects, greater quality awareness, and improved communications. The program sought to instill pride through teamwork, problem solving, and recognizing workers' efforts. Many areas of the program are covered, including training, measurement criteria, rewards, program management, group dynamics, and results.

Keywords

Employee involvement (EI), Rewards and recognition, Case study, Problem solving, Quality management (QM)


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