Duncan, Scott P. (2000, ASQ) SoftQual Consulting, Midland, GA
[This abstract is based on the author's abstract.]
Market/customer demand frequently dictates that an organization choose between ISO 9001 or Capability Maturity Model (CMM) registration. Organizations can achieve both, however, by evolving a quality system focused on meeting CMM Level 3. This paper describes how this happened almost unconsciously in a large software development organization and how it was pursued deliberately by a small project within a larger organization. While ISO 9000 was the initial focus in both cases, one quality system developed as an outgrowth of corporate reengineering without formal reference to CMM, and the other was directly guided by the CMM.
Capability Maturity Model (CMM),Customer and market focus,ISO 9000,Quality management system registration,Quality system