Quality Lighting Means Quality Work


Bachner, John P.   (2000, ASQ)  

Quality Progress    Vol. 33    No. 7
QICID: 13938    July 2000    pp. 67-71
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Article Abstract

Organizations tend to ignore lighting when attempting to improve quality. Lighting optimization is critical to process quality improvement. When lighting quality increases, process costs decrease because people can work faster and commit fewer errors when they can see better. Higher quality lighting also improves the effectiveness of visual inspections, thereby improving customer satisfaction. High quality lighting is lighting that is designed for specific spaces, tasks, and workers involved. Organizations should not evaluate their lighting in terms of energy consumption alone. The National Lighting Bureau identified the case of Pennsylvania Power & Light as an illustration of how the quality of lighting impacts performance. The firm found that productivity rose by more than 13 percent among its drafting employees as a result of improvements in lighting. At Control Data in Sunnyvale, California, new lighting paid for itself in 23 days, with lighting costs reduced by 60 percent and saving the firm $7,290 per year. Organizations can take advantage of the quality improvements related to lighting by educating themselves about electric illumination, choosing qualified consultants, working with consultants to ensure a clear understanding of goals, reviewing consultant findings, planning modifications, and mentoring developments.


Case study,Design,Quality management (QM),Quality control (QC),Optimization

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