Quality Management Hits the Road

Article

La Lopa, Joseph M.; Marecki, Richard F.   (2000, ASQ)  

Quality Progress    Vol. 33    No. 4
QICID: 13928    April 2000    pp. 59-64
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Article Abstract

The future for quality practitioners may lie with General Systems Theory. GST was developed by researchers who observed how living organisms interacted within an environment, but it has since been applied to concepts including systems thinking. GST involves stepping back to view the whole, and at its core is the input-output model, which demonstrates how inputs become outputs via through-puts. A useful quality management tool depends on developing a mission statement, establishing an input-output model, running the system as planned and measuring its outputs, and performing gap analysis via PDCA. Establishing objectives represents a critical part of the mission statement, while the input-output model requires the identification of inputs and throughputs. By using GST and other quality management tools, systems can be designed to help accomplish any mission. The author applied GST to make improvements in his own life when he decided to commute to work via bicycle rather than by driving his car.

Keywords

Case study,Plan-Do-Check-Act (PDCA) cycle,Input/Output Analysis,General System Theory,Validation,Gap analysis


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