Changing Management Styles Put Their Mark on Industry


Chowdhury, Subir   (2000, ASQ)  

Quality Progress    Vol. 33    No. 5
QICID: 13918    May 2000    pp. 61-65
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Article Abstract

The nature of management is changing, and in the 21st century, it will depend on basic elements such as leadership, processes, and organizations. Successful leaders can communicate their vision effectively and inspire everyone in the organization to work toward that vision. Leaders in the new century need more skills than their 20th century counterparts. Critical characteristics of a multiskilled leader include the ability to encourage diversity, to search out the next goal, and to learn from failure. Organizations in the 21st century will strive to foster enthusiasm in their customers rather than just satisfaction. Products and services must improve quickly in order to respond to consumers' demands. The Internet offers many opportunities to obtain customer feedback. Organizations will also have to take on a global focus and recognize the need for the effective management of talent. A talent management system (TMS) offers a tool that managers can use to deploy the skills of talented workers. TMS comprises elements designed to attract talent, keep talent, manage talent, and identify talent.


Process management,Management styles,Leadership

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