Teaching Process Improvement and Team Building Using Origami

Article

Parmenter, David   (1999, David Parmenter)   Governors State University, University Park, IL

Quality Management Journal    Vol. 6    No. 4
QICID: 13909    October 1999    pp. 41-54

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Article Abstract

[This abstract is based on the author's abstract.] An experimental exercise was used in an undergraduate quality management class. The exercise continues for the duration of the semester. In the exercise, student teams produce origami figures. Each team must determine specifications and design; must continually refine the production process, making use of quality tools; and must document the process sufficiently well that a novice can produce the origami product within customer specifications.

Keywords

Team building,Quality function deployment (QFD),Process improvement,Process capability (Cp),Higher education,Documentation,Customer focus


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