Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance


Kannan, Vijay R.; Tan, Keah-Choon; Handfield, Robert B.; Ghosh, Soumen   (1999, Vijay R. Kannan, Keah-Choon Tan, Robert B. Handfield, Soumen Ghosh)   James Madison University, Harrisonburg, VA; University of Nevada, Las Vegas, NV; Michigan State University, East Lansing, MI; Georgia Institute of Technology, Atlanta, GA

Quality Management Journal    Vol. 6    No. 3
QICID: 13904    July 1999    pp. 34-49

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Article Abstract

[This abstract is based on the authors' abstract.] An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.


Culture,Documentation,Strategic planning,Quality tools,Operational methods,Measurement and control

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