DiBasio, Darcie (1999, American Society for Quality) DiBasio Consulting, Clinton Township, MI
- International Conference on Software Quality, October 4-6 1999, Cambridge, MA Vol. 9 No. 0
- QICID: 13826 October 1999 pp. 199-209
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The defining of a process involves three roles (sponsor, facilitator, process definition team) and nine steps.
These steps serve to reduce variation, non-critical work, and rework; increase cooperation; and improve quality, estimations, and cycle times.
- First, assess the documentation of items such as vision, mission, process description, process scope, process goals, and customers.
- Second, hold a kick-off meeting to: discuss process goals and scope; provide an overview of the definition task; and set up team rules and schedules.
- Third, practice team skills, using tools such as negative brainstorming, cause/effect analysis, and multivoting.
- Fourth, maintain an implementation issues list, paying special attention to human factors.
- Fifth, document global process information (such as process objectives, scope, and owner), and diagram the process flow.
- Sixth, document process steps, measures, and metrics. Each process step is to be characterized by its:
- entry criteria,
- next step,
- exit criteria,
- work instructions,
- techniques, and
- special considerations.
- Seventh, acquire or develop forms, tools, standards, and examples.
- Eighth, implement a formal inspection process that examines software deliverables and documentation.
- Ninth, plan and execute the implementation issues listed earlier.
Documentation,Process management,Process improvement,Process analysis
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