Always Ready to Serve


Jaimes, Walter Zetzsche   (1997, ASQ)   Grupo Alimentro/SICSA, Monterrey, Nuevo Leon, Mexico

Quality Progress    Vol. 30    No. 7
QICID: 13258    July 1997    pp. 60-64
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Article Abstract

Reengineering of a scout organization has improved its community commitment, spirit, and personal development. The Iguanas clan group IV in Nuevo Leon, Mexico is a group of young men called Rovers. They perform service and personal-development activities. However, they had been hampered by problems such as disorganization, low motivation, and lack of focus on the scout philosophy. The clan council began its reengineering by formally disbanding the clan in a ceremony in which its flag was burned and buried. Then the new clan developed a strategic plan driven by the scout philosophy. To meet the challenge of the plan, the Rovers use elements such as semester meetings for program development; yearly meetings to define their pathways; and a meeting every three years to define their route or mission. An evaluation system employs indicators and a psychometric test to measure how well the Rovers are doing. For example, the first bimonthly analysis of the Rovers' activity performance indicator showed that the clan earned 55 points out of 100. To identify areas for improvement, the Rovers used check sheets, Pareto diagrams, and a relationship matrix. One improvement was to assign a Rover to follow up on each activity prior to its deadline. By melding quality and continuous improvement methodologies with the scout philosophy, the Rovers are improving their communities and themselves.


Community quality improvement,Reengineering,Continuous improvement (CI),Strategic planning

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