A Look at the Past to Predict the Future


Gershon, Mark   (1996, ASQC)   Temple University, Philadelphia, PA

Quality Progress    Vol. 29    No. 7
QICID: 13083    July 1996    pp. 29-31
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Article Abstract

From the industrial revolution to the era of total quality management (TQM) and beyond, the quality profession continues to evolve. The quality function developed out of the industrial revolution and scientific management either because of natural evolutionary processes or because of poor quality in mass production. Some quality functions over the years have had narrow emphases, such as on design or inspection. But the definition of quality has expanded beyond product quality to include customer preferences and worker behaviors. The recent popularity of TQM has increased the diversity of those involved in quality. All units in an organization have a responsibility for quality, and quality professionals may have backgrounds in behavioral studies, organizational design, statistics, technology, or other related fields. Quality initiatives in the future must deal with the complexity of products and technology that directly affect how people live and work.


Forecasting,History,Quality profession,Scientific management,Total Quality Management (TQM)

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