Math Programming's Potential to Aid TQM Implementation


Lawrence, John J.   (1996, ASQC)   University of Idaho, Moscow, ID

Quality Progress    Vol. 29    No. 1
QICID: 13059    January 1996    pp. 76-80
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Article Abstract

Communication, problem solving, and employee morale can benefit from mathematical programming techniques. Improvements in these three behavioral areas support total quality management (TQM). This is a bonus of math programming, the usual function of which is to optimize allocation of limited resources. A study of 66 projects verified that math programming has both behavioral and technical benefits. Communication is improved when math programming encourages teamwork. It helps group members understand their relationships. This is crucial to TQM implementation, which depends on partnerships among the stakeholders of an organization. Problem solving through math programming leads to creative thinking and consideration of long term, global issues as well as short term, local concerns. This enhances insight and continuous improvement, which are fundamental to TQM success. Employee morale increases under math programming when it eliminates unnecessary or repetitive tasks. Workers become more involved, another sign of TQM success.


Communication,Optimization,Problem solving,Total Quality Management (TQM)

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