Are You Listening?

Article

Breisch, Roger E.   (1996, ASQC)   The Webber Group, Wheaton, IL

Quality Progress    Vol. 29    No. 1
QICID: 13057    January 1996    pp. 59-62
List $10.00
Member $5.00

FOR A LIMITED TIME, ACCESS TO THIS CONTENT IS FREE!
You will need to be signed in.
New to ASQ? Register here.

Article Abstract

An employee attitude survey can identify issues that need to be addressed before an organization can become a positive and challenging workplace. The survey treats employees as customers. It can be part of a system that measures how far the organization is from honesty, integrity, and respect. The survey process includes these steps: commitment from senior management to the survey and the subsequent action plan; development of the survey instrument, with input from employees and survey experts; communication with employees about the purpose, schedule, and expectations of the survey; administration of the survey to all employees, at a cost of no more than $25-$30 per employee; review of the results with senior management and then with all employees; and implementing an action plan to fix the root causes of problems. Issues uncovered by the survey may be local (within a work group), regional (across work groups), or global (throughout the organization). Solving global issues might be expensive, but they deserve immediate attention.

Keywords

Action plans,Employees,Empowerment,Feedback


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.