Five Ways to Improve the Contracting Process


Hybert, Pete   (1996, ASQC)   SWI, Naperville, IL

Quality Progress    Vol. 29    No. 2
QICID: 13046    February 1996    pp. 65-70
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Article Abstract

Quality function deployment (QFD), teaming, integrated planning, change management, and customer-focused metrics can solve many contracting problems. QFD assures that requirements specifications are clear and have input from customer and contractor. The QFD house of quality represents a consensus approach to communication of customer needs. Teaming brings quality to the contract award process. A customer-contractor team can price the project at the same time it is developing a project plan. The project plan should integrate project details into a plan from which team members can make decisions and meet deadlines. Changes in the contracting process are inevitable. So, the process may be better represented by a spiral than a straight line. This concurrent engineering approach is supported by schedules and budgets with built-in cushions; systematized risk management; and early feedback on prototypes and demonstrations of project elements. Success of the contracting process should be assessed by metrics that focus on customer satisfaction, customer operations, and cycle time.


Customer focus,Metrics,Partnerships,Process improvement,Project management,Teams

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