Continuous Improvement Through the QS-9000 Road Map

Article

Lovitt, Mike   (1996, ASQC)   Code Alarm, Inc., Madison Heights, MI

Quality Progress    Vol. 29    No. 2
QICID: 13042    February 1996    pp. 39-43
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Article Abstract

The automotive industry has harmonized supplier standards. QS-9000 has international applications for the Big Three (Chrysler, Ford, and General Motors) and other subscribers. Released in 1994 and revised in 1995, the QS-9000 framework includes the 20 elements of section 4 of ISO 9001. Also part of QS-9000 are sector-specific and customer-specific requirements. Among the QS-9000 requirements are: PPAP (production part approval process) compliance; mistake-proofing methodology; production tools management; and continuous improvement action plans. An explicit mandate for product quality planning helps QS-9000 stand out from its ISO 9001 foundation. Reference manuals are required by QS-9000 for APQP (advanced product quality planning), PPAP, FMEA (failure mode effects analysis), SPC (statistical process control), and measurement system analysis. Implementation of QS-9000 at a Code Alarm plant was facilitated by conceptualizing linkages among its key processes. Characteristics of key processes include the production of records and products and direct connections with external customers and suppliers. Code Alarm modified the QS-9000 documentation model by: citing the control plan as a key level-2 document; dividing work instructions into method sheets and process standards; and emphasizing the link between external and internal documents.

Keywords

Automobile industry,Continuous improvement (CI),Documentation,Implementation,ISO 9000,Process management,Product quality,QS 9000


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