Which Comes First: The Chicken or the Egg?


Anand, K. N.   (1995, ASQC)   Indian Statistical Institute, Bangalore, India

Quality Progress    Vol. 28    No. 5
QICID: 12974    May 1995    pp. 115-118
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Article Abstract

Simultaneous employee-motivation and system-problem programs have been successful in some industries in India. They allow employees to be trained in quality methods before a company solves all its system problems. In one case study, a motivational training program for 85 machine-shop workers covered quality concepts, job skills, feedback, and the causes of defects. Then, the trainees identified 122 problems in 19 of their machines. Management took corrective action to eliminate 87 of the problems within six months. This plus an ongoing review system by workers and management has reduced rework and reject rates from 20% to 5%. In a second case study, management staff received quality training, which they used to identify and solve problems on the shop floor. This motivated five teams of workers (and later 11 more teams) to identify and attack areas for improvement. In a third case study, the technique failed. Workers received training, and they identified problems. However, management did not provide the resources or motivation to make improvements.


Case study,Problem solving,Motivation,India,Employee involvement (EI)

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