Reduce the Potential Impact of Product Liability on Your Organization

Article

Goodden, Randall   (1995, ASQC)   Everbrite, Inc., Greenfield, WI

Quality Progress    Vol. 28    No. 1
QICID: 12935    January 1995    pp. 85-88
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Article Abstract

Prevention and information management are tools for dealing with product liability. An early step in these processes is the naming of a product liability expert within the firm. This expert should attend the design review meetings for a new product. The review is the most crucial step in product development. It is here and in reliability testing that engineers and others can prevent weaknesses in the product. Good records of review and testing will support the firm should there be a product liability action. Other support comes from evidence that the company has an overall quality system. The quality system itself will help prevent poor quality in its products. When a product does fail in the field, the product liability expert should investigate the incident quickly. It is important to gather thorough information about the facts of the case, but it is unwise to record opinions at this time. If the case goes to court, the company should involve an attorney. The product liability expert can help the attorney collect information and prepare employees for testifying.

Keywords

Design quality,Information management,Prevention,Product liability


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