Chappell, Robert T. (1994, ASQC) Rappahannock County Public Schools, Sperryville, VA
Educators, parents, and students should share responsibility for quality in education. To implement this concept of co-production in education, the schools should provide a TQM (total quality management) environment. More than 100 school districts in the United States have introduced TQM. However, the TQM implementations have a great deal of variation, and dramatic results have yet to appear. There are five steps to introducing the co-production model for TQM in schools. First, have support and leadership from the school district administrator. Second, create a mission statement or policy. Third, train all school employees in TQM. Involve parents and students in the training, too. Fourth, establish a quality coordinating committee. Fifth, use quality teams to implement and evaluate quality improvements. These activities fit the recommendations of the U. S. Department of Labor Secretary's Commission for Achieving Necessary Skills (SCANS) for schools to give students workplace competencies and skills.
Education,Implementation,Partnerships,Total Quality Management (TQM)