Can TQM in Public Education Survive Without Co-Production?


Chappell, Robert T.   (1994, ASQC)   Rappahannock County Public Schools, Sperryville, VA

Quality Progress    Vol. 27    No. 7
QICID: 12871    July 1994    pp. 41-44
List $10.00
Member $5.00

This article is not available online. Contact us to receive a scan of the archive, in PDF format.

Article Abstract

Educators, parents, and students should share responsibility for quality in education. To implement this concept of co-production in education, the schools should provide a TQM (total quality management) environment. More than 100 school districts in the United States have introduced TQM. However, the TQM implementations have a great deal of variation, and dramatic results have yet to appear. There are five steps to introducing the co-production model for TQM in schools. First, have support and leadership from the school district administrator. Second, create a mission statement or policy. Third, train all school employees in TQM. Involve parents and students in the training, too. Fourth, establish a quality coordinating committee. Fifth, use quality teams to implement and evaluate quality improvements. These activities fit the recommendations of the U. S. Department of Labor Secretary's Commission for Achieving Necessary Skills (SCANS) for schools to give students workplace competencies and skills.


Education,Implementation,Partnerships,Total Quality Management (TQM)

Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.