Schargel, Franklin P. (1993, ASQC) George Westinghouse Vocational and Technical High School, Brooklyn, NY
America's businesses cannot succeed unless America's schools produce students who can read, write, think, be on time, and work on teams. Total quality in education is the third wave of quality. (The first two were W. Edwards Deming's bringing the quality concept to Japan in the 1950s and the rediscovery of quality in the United States in the 1980s.) George Westinghouse Vocational and Technical High School is implementing this third wave. The principal and teachers have received total quality management (TQM) training, and they have established teams to identify problems and remove their root causes. Typical activities have included reducing class cutting by 39.9%; establishing leadership workshops for students; and improving staff morale by instituting a recognition-and-reward system. Although there is still more improvement needed, the success of TQM at this school has resulted in increased applications for admissions, more fund raising, and new partnerships with businesses and universities.
Education,George Westinghouse Vocational and Technical High School,Implementation,Total Quality Management (TQM)