Bemowski, Karen (1992, ASQC) ASQC, Milwaukee, WI
Small businesses, even with relatively few resources, can pursue quality. To do so is important because there are more than 20 million small businesses in the United States, and they employ 58% of non-government workers. A 1992 Gallup survey, to which 634 small businesses responded, verified that the fastest growing businesses typically have improved quality and productivity. There are advantages to being small during quality initiatives. Fewer people makes it more feasible to train, implement, and simply make everyone aware of quality. Small businesses also have help from outside. The U. S. Small Business Administration has training and financial assistance programs. The U. S. Department of Commerce maintains Manufacturing Technology Centers to help with adoption of new technology. Help is available from groups like the American Society for Training and Development and the ASQC. State and local programs provide advice, financial help, and education. And small businesspeople also should think about helping each other by sharing their experiences. A sidebar article discusses the definition of a small business.
State government,Small business,Financial industry,Federal government,ASQC/Gallup survey,Small Business Administration (SBA)