Hutton, David W. (1992, ASQC) David Hutton & Associates, Ontario, Canada
Constancy of purpose can keep quality initiatives alive. In Canada, the Institute of Quality Assessment (IQA) is a nonprofit organization that helps its members be faithful to their total quality management (TQM) efforts. Members of IQA are the companies that receive its services. These services include: education and other help in creating internal self-assessment methods; training of assessors who are available to perform external assessments of members' quality programs; implementation of external assessments; and issuing assessment reports that are useful for benchmarking and monitoring of quality systems. IQA assessments are based on quality criteria of the Malcolm Baldrige National Quality Award, the Canada Awards for Business Excellence, and members' own quality systems. The services of IQA should help decrease the failure rate of TQM implementations.
Assessment,Audits,Canada,Institute of Quality Assessment,Total Quality Management (TQM)