The Senior Manager's Role in Quality Improvement


Will, Stephen J.; Zeynel, S. Charles   (1991, ASQC)   Manus Associates, New York, NY

Quality Progress    Vol. 24    No. 1
QICID: 12541    January 1991    pp. 66-68
List $10.00
Member $5.00

This article is not available online. Contact us to receive a scan of the archive, in PDF format.

Article Abstract

Strategic planning is a key to linking upper management with quality initiates. At Union Carbide's Chemicals and Plastics Division, senior management use the Excellence Through Quality program to understand their roles in quality strategic planning. The strategic planning effort has five components. First, the management team should take time to obtain a realistic picture of the company and its place in its industry. Second, strategic vision builds on dissatisfaction with the status quo. The vision should be challenging and achievable. Third, the plan must be flexible enough to respond to unexpected changes. Fourth, true commitment by management to continuous change will see the plan through the resistance that it surely will encounter. Fifth, managers as coaches, cheerleaders, and captains will use hard work and good example to inspire, motivate, train, and reward members of the organization.


Cultural change,Leadership,Vision,Union Carbide,Strategic planning

Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.