SPC Hits the Road

Article

Dondero, Cort   (1991, ASQC)   P*I*E Nationwide, Jacksonville, FL

Quality Progress    Vol. 24    No. 1
QICID: 12536    January 1991    pp. 43-44
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Article Abstract

Statistical process control (SPC) at P*I*E Nationwide, a trucking company, has reduced waste and increased productivity. The SPC program uses a Blueprint for Quality. Elements of the blueprint include: commitment of the entire organization; allocation of expertise and training resources; taking action to implement SPC; partnerships with suppliers and customers; and employee ownership of their processes. The first application of SPC at P*I*E was rating freight bills. This reduced errors from 10% to 0.8%; productivity increased by 30%; and all inspectors and auditors were eliminated. A follow-up improvement study of freight bills identified a 63% error rate in bills of lading received from customers. Through problem-solving, cause-and-effect analysis, and Pareto charting, a method for error-prevention reduced the error rate to 8% in about a month.

Keywords

P*I*E Nationwide,Quality assurance (QA),Implementation,Transportation Industry,Statistical process control (SPC)


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