Karabatsos, Nancy (1990, ASQC) American Society for Quality Control, Milwaukee, WI
Philip A. Crosby, Armand V. Feigenbaum, and J. M. Juran discuss the roles and challenges for quality professionals in the 1990s. Crosby emphasizes the ability to manage change; the skill to explain quality concepts to management; and the reporting of quality costs along with other financial characteristics of a company. For Feigenbaum, leadership is a key responsibility of the quality professional. So is the need to integrate quality into strategic planning. Feigenbaum sees the 1990s as an era of the essentially perfect product or service. Competition, even for service companies, will be worldwide. Juran notes that the quality professional must shift from a technological viewpoint to a business and management viewpoint. Part of this change is to be able to speak about quality in the appropriate language of the given organization. It is important to demonstrate how quality and improvement can match the needs of management.
Crosby, Philip B., Feigenbaum, Armand V., Quality control (QC), Juran, Joseph M., Forecasting