Improvement vs. Compliance: A New Look at Auditing

Article

Aquino, Michael A.   (1990, ASQC)   Westinghouse Electric Corp., Pittsburgh, PA

Quality Progress    Vol. 23    No. 10
QICID: 12363    October 1990    pp. 47-49
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Article Abstract

A self-assessment is an internal review that identifies opportunities for improvement. Unlike many internal audits that emphasize compliance to standards, the self-assessment stresses both improvement and compliance. At Westinghouse Electronic System Group's Integrated Logistics Support Division (ILSD), this type of audit avoids the fears associated with compliance audits. ILSD assessors are part of the unit being audited, and they receive training in total quality control and auditing. The self-assessment report is a one-page document that highlights strengths and areas for improvement. The auditees then decide how to respond to the recommendations, so that the follow-up procedure is as simple and nonthreatening as the audit itself. Auditees even evaluate the assessment team. At ILSD, after more than 600 assessments, people are still enthusiastic about these opportunities for improvement.

Keywords

Internal audit,Assessment,Westinghouse Electronic Systems Group,Quality improvement (QI)


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