Liner, Marilyn; Gitlow, Howard S.; Einspruch, Norman (1996, Marcel Dekker, Inc. and ASQC) Raychem Corporation, Menlo Park, CA; University of Miami, Coral Gables, FL
This article describes the evolution of quality management (QM) at Raychem Corporation and the use of quality function deployment (QFD) in supporting the corporate goal, to delight our customers. The circumstances that led management to commit to QM and its fundamental principles are outlined. The role of QFD and its integration into the company's New Product Introduction Guidelines are described through the experience gained in developing a cable television connector.
Quality function deployment (QFD),Design,Product development,Quality management (QM)