Gitlow, Howard S. (1995, Marcel Dekker, Inc. and ASQC) University of Miami, Coral Gables, FL
The purpose of this article is to present a model of the Japanese school of thought on quality management. This model includes its purpose, principles (assumptions), concept techniques, and administrative systems. The author has studied the Japanese school of thought for the past 5 years; in part, while in Japan as a visiting professor at the Science University of Tokyo.
Japanese quality management,Administration,Principles,Quality