Graphical Process Monitoring in the Service Industry - A Case Study

Article

Sparks, Ross S.; Eagle, Alan   (1996, ASQC)   CSIRO, Australia; Telecom, Australia

Journal of Quality Technology    Vol. 28    No. 1
QICID: 11441    January 1996    pp. 99-115
List $10.00
Member $5.00

FOR A LIMITED TIME, ACCESS TO THIS CONTENT IS FREE!
You will need to be signed in.
New to ASQ? Register here.

Article Abstract

Presented is a charting technique for displaying process changes when several process measurements are important. The technique can be used for nominal, ordinal or variable data. Process performance on all important measurements is presented on a single chart. The chart is useful for management to link poor performance in outcome variables to measures taken within the process. This helps management isolate causes of poor performance on outcome variables.

Keywords

Performance management,Variation,Case study,Statistical process control (SPC)


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.