"Hands-On" Research: A Practical Approach to Learning What Customers Want and What They Get (Presentation slides)

Article

Saunders, David; Borkin, Rusty   (1995, ASQC)   Abor, Inc., Owings Mills, MD; City of Milwaukee, Milwaukee, WI

Service Quality Conference, Baltimore, MD    Vol. 4    No. 0
QICID: 10974    April 1995    pp. 1-25
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