Process Simulation in Quality and BPR Teams


Batson, Robert G.; Williams, Tracy K.   (1998, ASQ)   University of Alabama, Tuscaloosa, AL

Annual Quality Congress, Philadelphia, PA    Vol. 52    No. 0
QICID: 10708    May 1998    pp. 368-374
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Article Abstract

As a computer-aided tool, process simulation analyzes and predicts behavior in the productivity, throughput, and quality of processes. For this paper, processes were categorized into manufacturing and service groups. In both these areas, process simulation is most appropriate for time-dependent processes. Seven case studies in quality simulation were given. A simulation of metal distribution in an automated pipe shop analyzed variations in metal delivery time between the furnace and the casting machine. On an automotive part paint line, process simulation studied the timing for parts to enter and exit steps in the painting process. Simulation of surgical department activity in a hospital suggested improvements in operating room utilization. A simulation of the oil/water quench system in gasoline production covered factors such as heat balance and material balance. Computer network simulations are common, one example being the modeling of traffic to be handled by the ethernet system. A BPR (business process reengineering) team used process simulation to improve a bank's online report distribution system. And process simulation was applied to a manufacturer's pilot lab facilities in which products were built prior to full-scale manufacturing.


Business process reengineering (BPR),Case study,Manufacturing,Process analysis,Service sector,Simulations

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