Implementation of TQM in SME's in Germany: Problems and Results

Article

Pfister, Johannes   (1998, ASQ)   InterQuality Service AG, Augsburg, Germany

Annual Quality Congress, Philadelphia, PA    Vol. 52    No. 0
QICID: 10699    May 1998    pp. 303-305
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Article Abstract

To improve competitiveness in three medium-sized companies, a TQM (total quality management) program was introduced. Key program elements included: the training of 8 to 10 change pilots from each company; leadership and strategic workshops; result-oriented projects with objectives reachable within two months; and the training of about 20 EFQM assessors. A major goal of the TQM initiative was to integrate short-term company improvement with medium- and long-term personal improvement.

Keywords

Case study,Total Quality Management (TQM),International case study,Change management


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