Aligning TQM with Product Life Cycle

Article

Lulla, Suresh   (1998, ASQ)   Qimpro Consultants Private Limited, Mumbai, India

Annual Quality Congress, Philadelphia, PA    Vol. 52    No. 0
QICID: 10698    May 1998    pp. 297-302
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Article Abstract

The integration of product life cycle management and quality management can lead to competitive advantage through the meeting of customer needs and freedom from customer dissatisfaction. Satisfying customer needs while avoiding dissatisfaction requires processes that are effective and efficient. These qualities can be addressed through the three elements of quality management: quality planning, quality control, and quality improvement. Quality planning is based on customer identification and process capability. Quality control relies on a feedback loop in which a sensor evaluates and reports on performance and an actuator makes corrections when there is a gap between performance and goals. Quality improvement is a process that includes steps such as listing and prioritizing of problems; analysis of symptoms; identification of root causes; and implementing solutions and controls. These three elements of quality management can improve management of the product life cycle and therefore increase the likelihood of customer loyalty and employee participation in product management.

Keywords

Customer satisfaction (CS),Product management,Quality control (QC),Quality improvement (QI),Quality management (QM),Quality plan,Total Quality Management (TQM),Competitiveness


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