Tweet, Arthur G. (1998, ASQ) CQI Associates, Rochester, NY
[PowerPoint presentation slides, together with brief overview.]
Identification of best practices and their adaptation or adoption should be the outcome of benchmarking activities. Benchmarking provides the opportunity to set improvement goals and to meet those goals. There are four phases in benchmarking: planning, which includes organizing the project, identifying partners, and preparing for data collection; data collection and analysis, which involves implementing a questionnaire, analyzing its results, identifying best practitioners, and making site visits; integration, through communicating results and setting up goals; and action, which includes action planning, implementation, and monitoring of results. The Internet is a good resource for identifying partners and for data collection. The Malcolm Baldrige National Quality Award emphasizes the importance of benchmarking by explicit references to it in three categories and implicit references in all other categories.
Benchmarking,Malcolm Baldrige National Quality Award (MBNQA),Best practices