Gaining New Ground for Quality: How to Introduce Quality to Young Companies and Novel Products


Schonberger, Victor   (1998, ASQ)   Electric Fuel Ltd., Jerusalem, Israel

Annual Quality Congress, Philadelphia, PA    Vol. 52    No. 0
QICID: 10693    May 1998    pp. 267-273
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Article Abstract

For start-up companies that will grow into manufacturers, the quality issues are how to introduce a quality system and how to delimit the company's quality needs and the quality parameters of its new product. The best time to introduce a quality system to such a company is during its transition from being an industrial research and development organization into being a manufacturing and selling organization. To define the quality needed for this new environment, the company should adapt quality standards, such as the ISO 9000 series. Steps in introducing the quality system include: gaining the commitment of management, especially by implementing controls that produce quick results on the shop floor; focusing on data collection and analysis; establishing design reviews; introducing standards; convening a quality team; calibrating equipment; and seeking feedback from customers and regulators. To implement a quality system based on standards like ISO 9001, it will be necessary to produce a quality manual and quality procedures. These can be introduced gradually by writing procedures whenever a problem surfaces for which improved procedures would be a solution.


ISO 9000,Manufacturing,Product development,Quality system,Small business

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