Conducting an Organizational Self-Assessment: Listening & Learning from Employees and Customers

Article

Caravatta, Michael   (1998, ASQ)   Caravatta & Associates, Hillsboro, OR

Annual Quality Congress, Philadelphia, PA    Vol. 52    No. 0
QICID: 10689    May 1998    pp. 240-242
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Article Abstract

A 52-item self-assessment questionnaire based on the Malcolm Baldrige National Quality Award criteria allows an organization to see its strengths, weaknesses, and opportunities for improvement. Each question receives a score between 1 (doing nothing) and 10 (doing very well). There are from 5 to 12 questions under each of the seven categories: leadership; strategic planning; customer and market focus; information and analysis; human resource development and management; process management; and business results.

Keywords

Surveys,Assessment,Malcolm Baldrige National Quality Award (MBNQA),Evaluation


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