Baldrige Award Application to Education: A Case Study


Borsum, Linda A.; Francke, Chester A.   (1998, ASQ)   Quality Learning Systems International

Annual Quality Congress, Philadelphia, PA    Vol. 52    No. 0
QICID: 10681    May 1998    pp. 184-189
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Article Abstract

The Quality Performance Evaluation (QPE) uses the Baldrige Pilot Evaluation for Education program to apply the criteria, theory, and methods of the Malcolm Baldrige National Quality Award to education. The QPE process is available to all education stakeholders and to all levels of education systems, including schools, school districts, and state departments of education. Goals of QPE include focusing staff on quality and increasing service to key stakeholders. Its purpose is to identify areas for improvement in the delivery of education and to instill an atmosphere of continuous improvement. Pilot criteria for QPE fall into seven categories: leadership; information and analysis; strategic quality and planning; human resource management and development; management of process and quality systems; quality and operational results; and customer focus and satisfaction. This paper notes case studies of QPE applications in three districts, two school service centers, and 42 schools in Michigan as well as throughout the Georgia Department of Education.


Case study,Malcolm Baldrige National Quality Award (MBNQA),Education

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