ISO 9000 in the Mature Market of the United Kingdom


Hodgskinson, Ian   (1998, ASQ)   Lloyd's Register Quality Assurance, Croydon, United Kingdom

Annual Quality Congress, Philadelphia, PA    Vol. 52    No. 0
QICID: 10669    May 1998    pp. 98-101
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Article Abstract

In the United Kingdom, many companies have received ISO 9000 approval, but there are still challenges to be met. More than 75 percent of companies with over 100 employees have ISO 9000 certificates of registration, with almost 100 percent coverage in the engineering sectors. Though the rate of growth has slowed, ISO 9000 popularity still is driven by customers who demand that their suppliers be certified. This popularity comes with misconceptions, such as expectations by some customers that ISO 9000 companies will not make mistakes and the failure of some suppliers to understand the importance of cultural change. ISO 9000 data do not tell suppliers how to solve their problems, and yet problem solving and cultural change are vital elements of improvement initiatives. The ISO 9000 certification industry of over 100 United Kingdom certification bodies and registrars must support company efforts by focusing less on compliance and more on continuous improvement of supplier systems.


Certification,Cultural change,Registrars,International,ISO 9000

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