QS-9000: Auditing to a Strategic Intent


Bajaria, H. J.   (1997, ASQ)   Multiface, Inc., Garden City, MI

Annual Quality Congress, Orlando, FL    Vol. 51    No. 0
QICID: 10643    May 1997    pp. 957-960
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Article Abstract

Internal audits for QS-9000 initiatives should help organizations strive for delivered quality, produced quality, and the grade of quality. These three quality attributes provide the framework for matching an audit with strategic intent of the QS-9000 program. The strategic intent flows from three output indicators of system quality. These are: responding to employee absences; handling defects where they occur rather than downstream of the occurrence; and maintaining solutions known to work. Each of the output indicators corresponds to an element of the audit, during which auditors ask questions related to the quality attributes. For example, in prevention of defects, auditors ask if the quality system is able to prevent defects at the source and if indeed it does so. As with all audit elements, measurement for the defect-prevention element is guided by c+Pareto charts. Before the internal QS-9000 audit and the QS-9000 initiative itself can succeed, it is necessary that employees and management understand the scope of QS-9000. Although QS-9000 requirements have limitations, auditing them to strategic intent does help establish an environment in which quality-related crises are manageable, and it does focus on results.


Audits,Strategic planning,QS 9000,Internal audit

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