Flynt Fabrics, Inc.: A Journey to Excellence


Bhardwaj, Ajay; Brown, Leonard; Copeland, Mary   (1997, ASQ)   Flynt Fabrics, Inc., Graham, NC; Flynt Fabrics, Inc., Burlington, NC

Annual Quality Congress, Orlando, FL    Vol. 51    No. 0
QICID: 10630    May 1997    pp. 844-846
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Article Abstract

A team oriented approach to problem solving at Flynt Fabrics, Inc. has led to over 150 improvement projects since 1986, involving more than 800 Flynt associates, and saving the business more than $2,000,000. The quality improvement structure consists of a quality council, a Director of Quality Improvement, a quality coordinator in each plant, and the self-managed work teams. Ideas for projects come from the quality council, brainstorming within each plant, and team recommendations. Project selection occurs during November and December each year. Once projects are identified, volunteers are solicited and trained for the teams during December and January. The improvement work occurs in January through October. And the annual projects culminate in a November sharing rally. A major project for Flynt has been its internal supplier/customer requirements effort. To improve the relationship between internal customers and suppliers, requirements were determined for each Flynt department and then discussed with the respective supplier department. The customer department uses the resulting checklist to measure how well its supplier meets the requirements.


Case study,Internal customer,Teams,Quality improvement (QI),Problem solving

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